How The Las Vegas Convention Center Transformed Their Customer Experience
Across Food/Beverage, Laundry and Solid Waste Systems Facilities Planning and Design, all while increasing Show Manager’s satisfaction and radically reducing refunds.
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How The Las Vegas Convention Center Transformed Their Customer Experience
Across Food/Beverage, Laundry and Solid Waste Systems Facilities Planning and Design, all while increasing Show Manager’s satisfaction and radically reducing refunds.
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After 44 years of working with Aramark, the Las Vegas Convention Center decided to explore their options to ensure they were getting the best terms and providing the best customer experience.
LVCC sought out a premier consulting firm to assist with Food/Beverage, Laundry and Solid Waste Systems Facilities Planning and Design.
Young Caruso is Selected Based on Their Proven Track Record
Through a thorough selection process, LVCC selected YoungCaruso based on a proven track record of successfully working with other convention centers, stadiums and public assemblies providing Planning, Design, and Management Advisory Services.
LVCC teamed up with YoungCaruso to develop an RFP process to ensure that LVCC partnered with an operator that could bring the best deal to the table and provide a premium customer experience. Centerplate was awarded a 7.5‑year contract.
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Audits Showed a Refund Reduction From 4‑5% to Just 1%
YoungCaruso, Centerplate, and the LVCC developed a quarterly audit to ensure food and service standards were met.
Audits conducted from 2018 and 2019 showed improvement in the Show Manager’s satisfaction and a reduction in sales being refunded due to various reasons (wrong order, late delivery, and so on) from 4‑5 percent down to less than 1 percent.
Additionally, YoungCaruso served as the owners’ rep to ensure Centerplate and LVCC’s objectives were met during the expansion phase.
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