Across Food/Beverage, Laundry and Solid Waste Systems Facilities Planning and Design, all while increasing Show Manager’s satisfaction and radically reducing refunds.
After 44 years of working with Aramark, the Las Vegas Convention Center decided to explore their options to ensure they were getting the best terms and providing the best customer experience.
LVCC sought out a premier consulting firm to assist with Food/Beverage, Laundry and Solid Waste Systems Facilities Planning and Design.
Through a thorough selection process, LVCC selected YoungCaruso based on a proven track record of successfully working with other convention centers, stadiums and public assemblies providing Planning, Design, and Management Advisory Services.
LVCC teamed up with YoungCaruso to develop an RFP process to ensure that LVCC partnered with an operator that could bring the best deal to the table and provide a premium customer experience. Centerplate was awarded a 7.5-year contract.
”We were very happy with the terms of the deal and found YoungCaruso to be a knowledgeable and collaborative partner throughout the process
Hugh SinnockLVCC’s then Vice President of Customer Experience.
YoungCaruso, Centerplate, and the LVCC developed a quarterly audit to ensure food and service standards were met.
Audits conducted from 2018 and 2019 showed improvement in the Show Manager’s satisfaction and a reduction in sales being refunded due to various reasons (wrong order, late delivery, and so on) from 4-5 percent down to less than 1 percent.
Additionally, YoungCaruso served as the owners’ rep to ensure Centerplate and LVCC’s objectives were met during the expansion phase.
”These audit reports were more comprehensive than anything we had seen before from our in-house efforts in the past
YoungCaruso has developed a reputation as one of the world’s foremost specialized firms in the area of food service.
Hailed as “the eminent source” by many industry experts in the hospitality and food service field, the firm and its staff have participated in over 10,000 projects in 32 countries worldwide.
We pride ourselves on our fine track record of past projects and our ability to provide the very best services at fair and competitive professional fees.
It all started on may 12, 1987 with the dream to create a firm like no other in the industry
10,000 worldwide clients in all segments of food service
32 countries. Thousands of successful projects completed and happy clients.
Headquartered in Denver, CO with offices in Berlin, Dusseldorf, Perth, Philadelphia, San Francisco, San Salvador, Santiago, Sao Paulo and Vancouver
Sports & entertainment, healthcare, corporate dining, hotels & hospitality, correctional, education, restaurants and more
Sustainability is a high priority on every project, from equipment selection to utility usage to long term global stewardship
Everything we do is built around helping you realize your vision and ensuring that your project is successful.
”We were very happy with the terms of the deal and found YoungCaruso to be a knowledgeable and collaborative partner throughout the process
Hugh SinnockLVCC’s then Vice President of Customer Experience.
Serving 10,000 clients across the globe in all segments of food service.
”YoungCaruso are the definition of excellence within the food service industry. From impactful creative design to providing innovative solutions, they are true visionaries on re-defining the guest experience in venue.
Scott Marshall, Messenger SportsPresident
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