Mississippi Convention Center Transformed Their Customer Experience
Across Food/Beverage, Laundry and Solid Waste Systems Facilities Planning and Design, all while increasing Show Manager’s satisfaction and radically reducing refunds.
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Mississippi Convention Center Transformed Their Customer Experience
Across Food/Beverage, Laundry and Solid Waste Systems Facilities Planning and Design, all while increasing Show Manager’s satisfaction and radically reducing refunds.
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After working with the same company for food and beverage service since 1977, in 2018 the Mississippi Convention Center decided to explore their partnership options. This was to ensure that they were providing best in class guest experience, to maximize profit, and ensure customer satisfaction.
Mississippi Convention Center (MMC) sought a premier consulting firm to develop an RFP to attract the best‑in‑class Food/Beverage and Facilities Operators.
Young Caruso is Selected to Help Bring this New Era to Life
After research and an intensive selection process, MCC chose YoungCaruso. This decision was based on a proven track record of successfully working with other convention centers, stadiums and public assemblies providing Planning, Design, and Management Advisory Services.
Mississippi Convention Center (MMC) teamed up with YoungCaruso to assemble a committee, build an RFP assessment, select a food operator, draft a contract, negotiate the contract, and implement a post RFP audit to ensure premium guest experience. During the RFP process YoungCaruso worked closely with Mississippi Convention Center (MMC) to provide a customized experience.
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How Young Caruso Continues to Support Mississippi Convention Center
YoungCaruso introduced Levy to the Mississippi Convention Center (MMC and developed a multiyear contract with an option to extend. The contract included an initial seven figure capital investment, with multiple six figure capital investment as milestones were achieved, Levy has provided Mississippi Convention Center (MMC) with management and staffing for the facilities.
Additionally, the contract included a profit share based on KPI’s and audits to ensure both parties were aligned and incentives properly. To this day YoungCaruso continues to work with both Levy and Mississippi Convention Center (MMC) implementing audits to ensure service level agreements are met.
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